Privacy Policy

Privacy and Security Policy

The Hardware Store Ltd is committed to protecting the privacy of personal information you might provide via  website.  This policy explains how we manage personal information and the security precautions taken.

Collection of personal information

The Hardware Store collects information about online customers, including:

1.     Personal information provided voluntarily when completing order form or other online transaction;

2.     Website usage information through tracking individual website users’ click behaviour;

3.     Aggregated data, measuring traffic to the website but not relating to you personally

Details including your name, address, email address, telephone number and fax number may be required in order to process your application and orders.  Sometimes we may also request additional information like alternative delivery address or payment confirmation.  If you do not provide us with this information then we may not be able to approve your application or not be able to dispatch your orders.

Use of information

Any information about you that we collect is used purely to improve the services we offer to you, and to make our web site’s content and services easier to use and more appropriate to you.  We may use this information, with your permission, to contact you with information about updates to our website or other marketing information. 

The Hardware Store's website including, but not limited to, Web viewing, ordering and shipping require registration and password for access.  Information obtained from users of these areas may also be used for The Hardware Store's marketing purposes.  The Hardware Store provides a right of access and rectification of personal data under the applicable legislation.

Disclosure of personal information

The Hardware Store will not sell, or allow third parties access to your information without your approval.  However, from time to time The Hardware Store may disclose information collected to:

1.     Other computer businesses for the purpose of credit checks

2.     Government agencies and departments for the purpose of meeting their requirements

3.     Communications agencies used to fulfil your communication requests

Otherwise, your information will not be passed on to any other third party unless it is authorized or required by law.  Disclosures may include the transfer of your personal information between countries.

Access to and correction of information

You may request access to and correction of your information, or request The Hardware Store access and correct your information, at any time.  If you have registered as a user on The Hardware Store's website, you may access and update your information by logging in with your username and password. 

Internet Cookies

“Internet Cookies” is a small piece of text stored on a user’s computer by web browser.  A cookie consists of one or more name-value pairs containing bits of information such as user preferences, shopping cart contents, the identifier for a server based session, or other data used by websites. Our cookie does not contain any personal identifying information, but they do enable us to provide features such as automatic member recognition allowing you to store items in your shopping cart between visits.


We may modify this privacy policy from time to time, so we recommend you routinely review this Privacy policy to understand how we manage the personal information that you provide.

Contact details

If you have any questions about the privacy and security of your personal information, please contact us.